Terms of Sales

1. Préambule 
The general conditions of sale described below govern all the contractual relations between DIAGIMMO-12-81 with capital of 8000 € whose registered office is located: LA PAUSE 12380 SAINT SERNIN SUR RANCE RCS 50938817900012 - N ° VAT intra-Community: FR 68-509388179 and Customers placing an order after visiting the website: www.perche-lance-telescopique.fr DIAG-IMMO-12-81 reserves the right to modify its conditions of sale at any time. We therefore invite our customers to do a careful review before each purchase. In this case, the applicable conditions will be those
in force on the date of the order by the customer. 

2. Ordered  
After identifying your products, it is your responsibility to contact our sales department to define the quantities, payment and delivery terms. After this first contact, a confirmation email will be sent to you. Upon receipt of your deposit or payment, the procedure for preparing and shipping your order is launched. By placing an order, you agree to receive the products ordered at the indicated delivery address. 

3. Prix 
The prices indicated on www.perche-lance-telescopique.fr are expressed excluding taxes (HT) and are applied a VAT at 20.00% calculated at the time of your order. Prices shown do not include shipping and handling fees. 

4. Payment  
DIAG-IMMO-12-81 allows you to pay your order by bank check or transfer Whatever your choice, your order is implemented upon receipt of the deposit or the full settlement, depending on the conditions defined with our sales department. 

5. Delivery  
modalities  
Orders are delivered exclusively in metropolitan France. Once your order is validated and settled, DIAG-IMMO-12-81 makes the goods available to the carrier. The latter will contact you at the telephone number indicated to arrange an appointment. The impossibility to deliver you of your fact will entail for you the loss of the participation to the expenses of sending and the obligation to proceed to the payment of any new invoicing of our carrier.
Tarif 
Adapted to the fair for each product, the delivery rate is communicated to you at the first contact with our sales department and is recalled on the confirmation e-mail of your order. The port is offered from 500 € (five hundred euros) order or for any purchase of a telescopic pole. 
Delivery time  
Depending on your choices and options selected, we best adapt our perches to your expectations. The average delivery time is 20 days. It is only indicative and does not constitute a firm commitment on our part. 

6. receipt of goods  
The customer is advised to check the status of the products received before he signs the delivery note. This signature means that you acknowledge having taken possession of your order and that you are satisfied with it. 
Apparent anomaly on the product  
In the presence of an apparent anomaly (missing product compared to the delivery note, damaged parcel ...) it will be necessary to: 
- Issue handwritten reservations on the delivery note  
- immediately inform our sales department, stating your full contact details (last name, first name, address, e-mail), your order number, product references and the reasons for your claim. 

7. Terms of return  
DIAG-IMMO-12-81 will make every effort to regularize the problem you encounter as soon as possible. To make a return in the context of a non-compliance as described above and outside the scope of the right of withdrawal, a request for return must be made to our customer service within 2 days , by phone, mail or mail. Upon return, you are required to keep the original packaging of your products, because we can only take back the returned products in their entirety with their original packaging, all to be intact and in good condition.;

8. Cancellation of your order  
The cancellation of an order differs from the withdrawal period provided by law and dealt with in point 9 below. Cancellation of an order is possible under the following conditions: 
• Your request should be made to our sales department within 48 hours  
maximum after placing order  
• The cancellation of your order may be taken into account to the extent that the goods have not been shipped. If necessary, you will have to assert your right of withdrawal according to the terms and conditions dealt with in point 9 below. 
As part of an order paid and canceled (under the conditions mentioned above), DIAG-IMMO-12-81 have a period of 30 days to make the refund.
 
9. Withdrawal period  
You have a legal period of fourteen (14) working days from receipt of your order. We will return the products accompanied by the invoice and we will refund them. ATTENTION - in accordance with Article L121-20 of the Consumer Code, "The consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or to pay penalties, except Return costs »This means that if you exercise this right, we will deduct your return fees from your payment. As soon as the goods are returned to our warehouses and verified, DIAG-IMMO-12-81 will refund your order (DIAG-IMMO-12-81 has 30 days to make the refund). 

10. Exchange of goods  
In a permanent concern of quality, DIAG-IMMO-12-81 will satisfy your request by proposing you amicable solutions of compensation or substitution. 

11. Legal guarantees  
Independently of the commercial guarantee, and in accordance with the regulations, DAG-IMMO-12-81 undertakes to respect its obligations, relative to the guarantees attached to the products sold on its site www.perche-lance-telescopique.fr, which appear in articles extracted from the Consumer Code and the Civil Code below: 
Code of Consumption - article L211-4 
The seller is obliged to deliver a voucher conforming to the contract and is liable for any lack of conformity existing at the time of delivery. He also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to him by the contract or was carried out under his responsibility.. 
Consumer Code - Article L211-5 To be in conformity with the contract, the property must: 
1) be fit for the usual expected use of a similar good and, where applicable: 
Correspond to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model: 
- present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, including advertising or labeling. 
2) or have the characteristics defined by mutual agreement by the parties or be suitable for any special purpose sought by the buyer, made known to the seller and that the latter has accepted. 
Consumption Code - Article L211-12 The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. 
Civil Code - Article 1641 The seller is bound by the guarantee for reasons of hidden defects of the thing sold which render it unfit for use  
to which it is destined, or which so much diminish this use, that the purchaser would not have acquired it, or would have given it a lesser price, had he known it. 
Civil Code - article 1648 The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. 

12. Commercial guarantee  
The duration of the basic warranty varies according to the brand and the article, it is indicated in the sales texts. All products marketed on DIAG-IMMO-12-81 are guaranteed under normal use conditions. Keep your bill, it will serve you to exercise your warranty. The warranties do not apply to the normal wear and tear of certain parts (intensive passage ...) on the consumables, nor in case of misuse or maintenance, nor on damages caused by external causes (floods ...). In this case, the products should only be used when you have noticed obvious defects. Indeed, the implementation 
faulty product, it may void all warranty rights. In the case of a defective product, if the warranty conditions have been met and apparent defects found by us, you can then benefit from a replacement to the identical, within the limit of available stock. DIAG-IMMO-12-81 guarantees the conformity of the products delivered in relation to the technical regulations in force in the building sector. The warranty conditions will not apply if the products have not been used according to their use: rules and usage, not the worm horizontally the telescopic boom if it is deployed, let it down etc.…. 

13. Customer service  
DIAG-IMMO-12-81 will help you solve a problem that occurred during or after the warranty period. 

14. Information and personal data  
DIAG-IMMO-12-81 is committed to protecting the privacy of individuals and the confidentiality of information collected during the passage of the order. These data concerning you are necessary for the recording and the follow-up of your order, the commercial management and marketing of your file and the quality of our relations. These data are kept for security purposes, in order to comply with legal and regulatory obligations, as well as to enable us to improve and personalize the services we offer. In accordance with the Data Protection Act, you have the right to access and rectify your personal data and to oppose the processing of it. Just write us by specifying your name, first name, e-mail, address and if possible your customer reference. 

15. Intellectual property  
All trademarks, texts, comments, works, illustrations and images, whether visual or audio, reproduced on the site www.perches-frelons.fr are protected. They are the full property of DIAG-IMMO-12-81. The links to the homepage of the site www.perches-frelons.fr must be the subject of a prior agreement of DIAG-IMMO-12- 81. Any total or partial reproduction of the site www.perches-frelons.fr is strictly prohibited. 

16. Responsibility  
DIAG-IMMO-12-81 is responsible for the proper performance of the obligations arising from the distance contract, whether these obligations are to be performed by itself or by other service providers, without prejudice to its right of recourse against them. However, DIAG-IMMO-12-81 can exonerate itself from all or part of its responsibility by proving that the non-performance or the bad execution of the contract is attributable, either to the customer, or to the fact, unpredictable and insurmountable, d a third party to the contract, ie to a case of force majeure. 

17. Applicable right  
These general conditions of sale are governed for all their stipulations by French law. In case of dispute, an amicable solution will be sought before any legal recourse. The prior search for an amicable solution does not interrupt the time to act as a guarantee.